Refund policy
Return and Refund Policy
At Ware Consulting LLC, we are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
• We offer a 100-day return window from the date of delivery.
• Return shipping is free – we will provide a prepaid return shipping label.
• No restocking fees apply.
• Sale items are non-refundable—only full-price items are eligible for return.
• Returns for change of mind are not accepted.
How to Initiate a Return
To request a return, please contact our support team:
• Email: support@savvy-viva.com
Phone: +1 786-767-5216
• Support Hours: Mon-Fri, 9 AM-5 PM ET (Closed on Sat & Sun)
Once your return request is approved, we will provide return instructions and a shipping label to send the package back. Items sent back without first requesting a return will not be accepted.
Return Methods
• In-store and by mail options are available.
Eligibility for Returns
• We accept returns for both defective and non-defective products.
• Items must be in new condition with all original packaging and accessories.
Damaged or Incorrect Products
• If you receive a damaged or incorrect item, please report it immediately upon receipt.
• We will arrange for a replacement or refund after verifying the issue.
Refunds
• Once we receive and inspect your return, we will process your refund within 10-15 business days to your original payment method.
• Please note that it may take additional time for your bank or credit card provider to post the refund.
If you have any questions, feel free to contact our support team. We are here to help!
Company Details:
Ware Consulting LLC
131 Continental Dr Suite 305, Newark, Delaware, 19713, USA
Return Shipping Warehouse Address:
Viva Products
Zhejiang Province, Ningbo City, Yinzhou District, Meixu Street, Xinmei Road 502
Ningbo Tuobang Intelligent Control Co., Ltd. Warehouse
4th Floor, No. 3 Unloading Platform, No. 7 Elevator
